A wonderfully rare find in Customer Service and Product
I have come to expect bad customer service, seems it is the norm in business these days. Apparently this company hasn't received the memo on that; because from ordering, speaking to a customer service rep to correct MY error, to delivery and actual product they surpassed anything and everyone I have dealt with in the recent past. I was so impressed with their service I have told anyone who commented on my lovely red lanterns that this is the only company that I will use for any and all items they sale. Since I am a party planner and make use of many different items, having to worry about getting things on time and having them be of quality at a great price is important. I appreciated the fact that I had no worries and this weekend's party went off without a hitch. It is nice to know that somewhere in America there is still a company that knows if you deliver good service and quality, you will have a customer for life.
ProsCustomer Service Response and Time
Special Shipping Notes - plain to see for delivery company
Product color and quality excellent
Easy online ordering and shipping notification
ConsThat they probably don't offer training to every other company in how to get and keep a customer.